Frequently Asked Questions

Frequently Asked Questions (FAQs)

Shipping FAQs:

Q: How long does it take for my order to be processed and shipped?

A: We aim to process and ship all orders within 1 to 2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Q: What shipping methods do you offer?

A: We currently offer standard shipping for orders within the United States.

Q: Is there a shipping fee?

A: No, we offer free standard shipping on all orders within the United States.

Q: Can I track my order? A:

Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number.

Q: Do you ship internationally?

A: Currently, we only ship within the United States. We do not offer international shipping at this time.

Return and Refund FAQs:

Q: What is your return policy?

A: We accept returns within 30 days of the purchase date. Items must be unused, unwashed, and in the original packaging with all tags attached.

Q: How do I initiate a return?

A: To initiate a return, please contact our customer service team for further instructions. You will be provided with a return authorization and instructions on where to send the item.

Q: How long does it take to process a refund?

A: Refunds are processed within 7 to 10 business days after we receive and inspect the returned item.

Q: Do you offer exchanges?

A: Currently, we do not offer exchanges. If you need a different size or item, please initiate a return for the unwanted item and place a new order for the desired item.

Payment FAQs:

Q: What payment methods do you accept?

A: We currently accept Shopify Payments, allowing you to use major credit cards, including Visa, MasterCard, American Express, Diners Club and Discover.

Q: Is your website secure for online payments?

A: Yes, our website is secured with SSL (Secure Socket Layer) encryption to protect your personal information during the checkout process.

Q: How will I know if my payment was successful?

A: Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase.

Q: Do you charge sales tax?

A: Sales tax will be applied to orders based on the applicable local and state tax rates for the shipping address provided during checkout.

General FAQs:

Q: Can I visit your physical store?

A: Yes, Bella’s Boutique is located at 7250 West 24th Avenue, Ste 2, Hialeah, Florida 33016, United States.

Q: How can I contact customer service?

A: You can contact our customer service team at contact@bellasboutiquemiami.com.

Thank you for choosing Bella’s Boutique for your fashion needs!