Frequently Asked Questions
Frequently Asked Questions (FAQs)
Shipping FAQs:
Q: How long does it take for my order to be processed and shipped?
A: We aim to process and ship all orders within 1 to 2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Q: What shipping methods do you offer?
A: We currently offer standard shipping for orders within the United States.
Q: Is there a shipping fee?
A: No, we offer free standard shipping on all orders within the United States.
Q: Can I track my order? A:
Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number.
Q: Do you ship internationally?
A: Currently, we only ship within the United States. We do not offer international shipping at this time.
Return and Refund FAQs:
Q: What is your return policy?
A: We accept returns within 30 days of the purchase date. Items must be unused, unwashed, and in the original packaging with all tags attached.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team for further instructions. You will be provided with a return authorization and instructions on where to send the item.
Q: How long does it take to process a refund?
A: Refunds are processed within 7 to 10 business days after we receive and inspect the returned item.
Q: Do you offer exchanges?
A: Currently, we do not offer exchanges. If you need a different size or item, please initiate a return for the unwanted item and place a new order for the desired item.
Payment FAQs:
Q: What payment methods do you accept?
A: We currently accept Shopify Payments, allowing you to use major credit cards, including Visa, MasterCard, American Express, Diners Club and Discover.
Q: Is your website secure for online payments?
A: Yes, our website is secured with SSL (Secure Socket Layer) encryption to protect your personal information during the checkout process.
Q: How will I know if my payment was successful?
A: Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase.
Q: Do you charge sales tax?
A: Sales tax will be applied to orders based on the applicable local and state tax rates for the shipping address provided during checkout.
General FAQs:
Q: Can I visit your physical store?
A: Yes, Bella’s Boutique is located at 7250 West 24th Avenue, Ste 2, Hialeah, Florida 33016, United States.
Q: How can I contact customer service?
A: You can contact our customer service team at contact@bellasboutiquemiami.com.
Thank you for choosing Bella’s Boutique for your fashion needs!